Privacy Policy

Who we are

True Gym Culture is the data controller responsible for your personal information. If you have any questions about this policy, contact us at truegymculture@gmail.com.

Information we collect

When you interact with us or place an order, we may collect:

• Contact & identity details: name, email address, phone number.
• Order & delivery details: shipping address, billing address, items ordered.
• Payment information: processed securely by our payment provider — we do not store your full card details.
• Technical & usage data: IP address, browser type, device information, and how you use our website (via cookies and similar technologies).
• Communications: any messages you send us.

How we use your information

• Process, produce, and deliver your orders;
• Communicate with you about your order and respond to enquiries;
• Process payments and prevent fraud;
• Send marketing emails where you have opted in (you can unsubscribe at any time);
• Improve our website, products, and service;
• Meet our legal and regulatory obligations.

Our legal bases for processing are: performance of our contract with you (to fulfil orders), your consent (for marketing), our legitimate interests (to run and improve our business), and compliance with legal obligations.

Sharing your information

We share your data only where necessary to run our business, including with:

• Our manufacturing and fulfilment partners (including Tapstitch), who produce and ship your order;
• Shipping and delivery carriers;
• Payment processors who handle your transaction securely;
• Our website and email service providers;
• Authorities or advisors where required by law.

We do not sell your personal information. Some partners may process data outside the UK/EEA; where they do, we take steps to ensure appropriate safeguards are in place.

Cookies

Our website uses cookies to make it work, remember your preferences, and understand how it’s used. You can control or disable cookies through your browser settings, though some features may not work properly without them.

Data retention

We keep your personal information only as long as necessary to fulfil the purposes above, including meeting legal, accounting, or reporting requirements.

Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you;
• Request correction of inaccurate data;
• Request erasure of your data;
• Object to or restrict certain processing;
• Request data portability;
• Withdraw consent at any time (where processing is based on consent).

To exercise any of these rights, email us at truegymculture@gmail.com. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.

Security

We use appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this policy from time to time. The latest version will always be posted on this page.

Contact

True Gym Culture — truegymculture@gmail.com.